Personal Assistant & Office Secretary - Airlie Beach Based

Updated Thu 23 Oct 2025

Join the travel industry and build your career in tropical paradise.

Location & Contract

Airlie Beach, Whitsundays, Queensland

Must be based in our Airlie Beach office
Full-time role, Monday to Friday

Your Role

We’re seeking a capable and organised Personal Assistant & Office Secretary to work closely with the CEO and General Manager of The Travel Shop Group. This is a hands-on position ideal for someone with great initiative, strong communication skills and a passion for travel and teamwork.

As a key support to our executive and marketing teams, you will help keep projects, meetings and communications running smoothly, from preparing documents and following up on tasks, to greeting visitors, coordinating errands, assisting in the organisation of photoshoots and events, and ensuring the Airlie Beach office stays productive and professional.

Every day is different with The Travel Shop, but key responsibilities will be to:

Provide administrative and organisational support to the CEO and General Manager
Attend supplier and operator meetings, taking notes and following up on assigned actions
Assist with general office coordination, scheduling and internal communication
Help prepare meeting documents, reports and follow-ups for executive staff
Greet and liaise with local partners, operators and visiting suppliers
Manage correspondence, phone calls and appointments for the CEO
Assist with errands, local deliveries and occasional office-related travel tasks
Collaborate with marketing and executive teams to maintain smooth operations

Your Profile

Our ideal candidate will be:

Highly organised with excellent time management skills
Confident, proactive and able to prioritise effectively in a fast-paced environment
A clear and professional communicator, both written and verbal
Comfortable working closely with senior staff while maintaining confidentiality
Friendly and approachable when greeting visitors and representing the company
Tech-savvy with strong attention to detail and accuracy
Must have full working rights in Australia
Driver’s licence preferred (for local errands and deliveries)
Based in Airlie Beach or willing to relocate

Our ideal candidate will have experience with:

Google Workspace, Asana, Slack, Notion and general office software
Administrative support, office coordination or executive assistant work
Basic finance, HR or marketing assistance (preferred but not essential)
Familiarity with tourism or hospitality environments, especially in the Whitsundays, is an advantage

Experience in similar administrative or support roles is valued but not required for the right motivated personality.

A man working on his laptop in the Whitsundays on a beach island

About The Travel Shop

The Travel Shop is a leading, Australian-based travel agency that offers travellers unforgettable, seamless adventures along the East Coast. With a quality team of vibrant, hardworking and innovative staff, The Travel Shop is not your average workplace.

We’re a crew of local experts, hardworking banterers, globe-trotting digital nomads and travel-lovers with first-hand global experience! Our diverse and professional team brings extensive product knowledge, industry experience, palpable passion and enthusiasm to the table. Under The Travel Shop umbrella, our brands include Sailing Whitsundays, Fraser Tours, Cairns Tours, East Coast Tours, Outback Tours & Whale Tours.

Perks of the job

Work in the heart of the Whitsundays with a view of the islands
Famil trips and excursions on local boats and tours
Collaborate with a vibrant and supportive team
Gain hands-on experience in the travel and tourism industry
Be part of a dynamic company that values initiative and creativity

Sounds like you?

The Travel Shop Group is growingm and we’re looking for an adaptable, organised, and positive individual. If you’re the kind of person who thrives in a busy environment and enjoys helping great ideas come to life, we’d love to meet you.