Whitsundays Floating Hotel Solway Lass 4D3N

What To Bring

Please note there are no luggage storing facilities aboard Solway Lass. Guests are asked to pre-arrange luggage storage in Airlie Beach and pack a soft-sided, zipless bag with a maximum weight of 15kg for their trip, including:

• Sun-protective clothing, hat, sunglasses, and sunscreen
• Swimwear
• Towel
• Toiletries
• Jacket/sweater for cooler evenings
• Runners or sandals for island walks
• Camera
• Cash or credit card for onboard purchases

What's Included

• Choice of daily activities including snorkelling, kayaking, hiking, fishing
• Day tours aboard Whitsunday Bullet or Southern Cross
• Experienced and friendly skipper and crew
• All meals and snacks (breakfast, morning tea, lunch, afternoon tea, dinner, dessert)
• Tea, coffee, and drinking water
• Snorkelling equipment, tuition, and stinger suits
• Bed linens and bath towels
• Licensed bar (purchases at additional costs)
• Environmentally friendly dry bag for the duration of stay
• All marina levies
• Design your own itinerary aboard a floating tall ship hotel!

What's Extra

• Onboard bar purchases (alcoholic beverages, soft drinks, additional snacks)

Terms and Conditions

Important Information:

• Ages 5+. Under 18-year-olds cannot be in a cabin with anyone except family members. If the family take what is usually a shared cabin, even if they do not fill the cabin, they must pay for all beds.
• Please note that the 3:00 pm departure option has a maximum of 10 guests per day.
• Solway Lass is fully licensed with alcoholic beverages, bottled water and soft drinks. Accounts can be paid at the end of the trip using cash, Visa, Mastercard or EFTPOS.
• Solway Lass Day Activities are weather and tidal dependent, hence scheduled times may vary. These activities can only be booked 48 hours prior to departure and are subject to availability.

Booking process:

• Choose your date of arrival
• Choose your departure time
• Choose your cabin type
• Choose your first full-day activity

Reconfirmation process:

After completing a booking, the guests(s) will receive a confirmation email with their boarding pass as well as their “Tour Activity Menu” to the provided email address.

The guest is required to confirm their Tour Activity preferences shortly after booking (if not advised at the time of booking). 

Guest is to reconfirm their booking with Explore Whitsundays no later than 72 hours before the tour departure time. This is done by phoning (+61) 07 4967 7555.

Closer to the tour departure, the guests(s) will receive an email with instructions on how to complete their waiver. We require each guest to fill this out no later than 72 hours before the tour departure time.

Your Responsibilities:

Please advise us before booking if any passengers are under 18 years old to ensure this is the appropriate trip. 

You must reconfirm all booked tours prior to travel as specified on your voucher. If applicable, notes such as dietary requirements, pick-up locations and additional fees should also be confirmed at this time. Reconfirmations cannot be actioned through Sailing Whitsundays/Mr Travel, and must be done so directly through the Service Operator as specified on each ticket.

It is your responsibility to notify us of ticket discrepancies. Please read through the details on your voucher thoroughly to ensure all details such as passenger names, ages and dates of travel on vouchers are correct.

It is the responsibility of all passengers travelling to advise both your travel agent at the time of booking and vessel check-in agent before boarding of any medical conditions including food allergies you may suffer from.

You need to allow adequate time to check-in prior to the specified departure time. 

Prices/Extra Costs:

All prices are stated in Australian dollars and include GST. Surcharges over peak holiday seasons may apply. 

The Service Operator reserves the right to alter prices and extra costs. Extra costs may include EMC fees, Stingersuit/Wetsuit Hire, Luggage Storage, Insurance, Linen Hire, National Park Fees, Fuel Levies, Dietary Fees, etc. Bonds may also apply.

We will also endeavour to communicate these extra costs with you at the time of booking, and on your ticket. However, it is your responsibility to confirm which (if any) additional costs apply with each Service Operator upon reconfirming your trip.

Travel Risk/Insurance:

It should be noted that adventure travel involves risk. Whilst we make every effort to safeguard clients, we cannot be responsible for personal injury or loss due to the actions of our clients which are beyond our control. We highly recommend that all clients have travel insurance covering illness, injury, loss or damage to personal belongings and not being able to travel on the confirmed date of departure. You should also ensure your travel insurance will cover special circumstances including weather events preventing guests from travelling to their tour departure destination and cancelled flights due to unforeseen circumstances. 

Merchant Fees:

Please be aware operators pass on credit card merchant fees so there is a non-refundable 1% surcharge for VISA and MASTERCARD card purchases.

Other: 

Terms and Conditions (including the Cancellation Policy) are subject to change. The most recent versions can be found online on the relevant product pages. 

All ticket/voucher reissues attract a $20 administration fee.

Open Date Vouchers / Gift Certificate:

Shipping Costs are in addition to the ticket price and will be added at check-out. Shipping costs are non-refundable and do not makeup part of the ticket value. 

E-Vouchers incur no shipping fees.

You have 5 years to use the value of the voucher. Seasonal Price Rises will apply if travelling out the current seasons pricing. Vouchers can be exchanged for free up to the full value of the voucher excluding credit card fees and charges.

Cancellations

Client Cancellations:

All cancellations forfeit 25% of the recommended retail price (RRP) - not the discounted/sale price. Cancellations made 60-30 days prior to travel date forfeit 50% of the RRP. No shows or client cancellations made within 30 days of departure forfeit 100% of the total ticket price. 

Transfers between tours can be made at the suppliers discretion, however, it should be noted that supplier fees may apply. Tour transfers also incur a $20 administration fee. 

It is compulsory that all cancellation requests are in writing and sent via email to admin@mr-travel.com. Cancellations attempted via online chat or phone will not be actioned.

Supplier Cancellations:

The Service Operator reserves the right to alter prices, alter itineraries, apply a fuel surcharge, cancel departures, arrange alternative transport and vary itineraries and services if necessary.

All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at the discretion of the Service Operator. If the Service Operator has to cancel the trip or activity (prior to departure) and we cannot offer a suitable alternative, then a refund will be given minus a 20% administration fee and any associated card fees. We strongly recommend that you have travel insurance, especially during the wet season.

In the unlikely event of your trip being cancelled or stood down, all guest communication is required to go through our Online Store via telephone or email. While there is a Sailing Whitsundays retail outlet located Airlie Beach, please be aware that they operate as a separate entity and are unable to access reservations made by the Mr Travel online department.

Refunds:

All refunds are in Australian Dollars and must be made to the card of payment. Sailing Whitsundays/Mr Travel is not liable for exchange rate fluctuations or fees, or any other merchant/bank fees associated with domestic and/or international transactions.

Where a full refund is applicable, there is the option to transfer the whole cost of the tour to another tour or “Credit” to avoid the administration fee. A transfer fee of $20 will apply.

You will be emailed confirmation once the refund has been processed. Once the refund has been processed, it may still take time for the banks to clear the amount. Please allow 7-10 business days for the funds to clear into Australian accounts and up to 21 business days for international accounts.

Accountability/Misconduct:

All Service Operators have the right to provide client feedback and to cancel bookings based off of feedback from other Service Operators. 

Please enjoy your travel experience in a kind and responsible manner.

Sailing Whitsundays/Mr Travel will treat this as any normal client cancellation and therefore the cancellation fees stated in the Client Cancellation Policy will apply.

Thank you for booking with our East-Coast travel experts here at Mr Travel/Sailing Whitsundays. If you would like any further advice, assistance in arranging accommodation, transfers or additional tours please get in touch.