Salty Whitsundays Private Charter From Shute Harbour

Important Information

Cruise Ship Passengers:

If your cruise ship itinerary or departure times change within the cancellation policy of your vessel, we will do our best to assist you in finding other alternatives. However, in most cases we will not be able to issue any kind of refund. It is for this reason, that we strongly recommend you have travel insurance, as cruise ship schedules are known to change frequently.

All prices are stated in Australian dollars and include GST. All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at the discretion of the Tour Operator. The Tour Operator reserves the right to alter prices, alter itineraries, apply a fuel surcharge, cancel departures, arrange alternative transport and vary itineraries and services if necessary.

It should be noted that adventure travel involves risk. Whilst we make every effort to safeguard clients, we cannot be responsible for personal injury or loss due to the actions of our clients which are beyond our control. We recommend that all clients have travel insurance covering illness, injury, loss or damage to personal belongings and not being able to travel on the confirmed date of departure.

In the unlikely event of your trip being cancelled or stood down, all guest communication is required to go through our Online Store via telephone or email. While there is a Sailing Whitsundays retail outlet located Airlie Beach, please be aware that they operate as a separate entity and are unable to access reservations made by the Mr Travel online department.

Please be aware operators pass on credit card merchant fees so there is a non-refundable 1.5% surcharge for VISA and MASTERCARD card purchases.

20% Public Holiday Surcharge to be paid on the day via Eftpos.

Client Cancellations:

All cancellations forfeit 25% of the recommended retail price (RRP) - not the discounted/sale price. No shows or client cancellations made within 7 days of departure forfeit 100% of the total ticket price. 

Transfers between tours can be made at the suppliers discretion, however, it should be noted that supplier fees may apply. Tour transfers also incur a $20 administration fee. 

It is compulsory that all cancellation requests are in writing and sent via email to admin@mr-travel.com. Cancellations attempted via online chat or phone will not be actioned.

Supplier Cancellations:

The Service Operator reserves the right to alter prices, alter itineraries, apply a fuel surcharge, cancel departures, arrange alternative transport and vary itineraries and services if necessary.

All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at the discretion of the Service Operator. If the Service Operator has to cancel the trip or activity (prior to departure) and we cannot offer a suitable alternative, then a refund will be given minus a 20% administration fee and any associated card fees. We strongly recommend that you have travel insurance, especially during the wet season.

In the unlikely event of your trip being cancelled or stood down, all guest communication is required to go through our Online Store via telephone or email. While there is a Sailing Whitsundays retail outlet located Airlie Beach, please be aware that they operate as a separate entity and are unable to access reservations made by the Mr Travel online department.

Refunds:

All refunds are in Australian Dollars and must be made to the card of payment. Sailing Whitsundays/Mr Travel is not liable for exchange rate fluctuations or fees, or any other merchant/bank fees associated with domestic and/or international transactions.

Where a full refund is applicable, there is the option to transfer the whole cost of the tour to another tour or “Credit” to avoid the administration fee. A transfer fee of $20 will apply.

You will be emailed confirmation once the refund has been processed. Once the refund has been processed, it may still take time for the banks to clear the amount. Please allow 7-10 business days for the funds to clear into Australian accounts and up to 21 business days for international accounts.

Accountability/Misconduct:

All Service Operators have the right to provide client feedback and to cancel bookings based off of feedback from other Service Operators. 

Please enjoy your travel experience in a kind and responsible manner.

Sailing Whitsundays/Mr Travel will treat this as any normal client cancellation and therefore the cancellation fees stated in the Client Cancellation Policy will apply.

Thank you for booking with our East-Coast travel experts here at Mr Travel/Sailing Whitsundays. If you would like any further advice, assistance in arranging accommodation, transfers or additional tours please get in touch.

No shows or client cancellations made within 24 hours of departure forfeit 100% of the total ticket price.

A refund in the event of cancellation is subject to both our Cancellation Policy and the terms of the supplier.

Our Terms & Conditions apply to this experience. Please review them before booking.