Skydive Whitehaven Beach

What To Bring

• Sports shoes
• Comfortable clothing
• Money (cash, credit card or EFTPOS) for additional purchases 

If you are under the age of 18, you are required to complete the Indemnity Form. Please contact Skydive Australia on 1300 663 634 for details.

What's Included

• Complimentary skydive certificate
• $35 Admin & APF Levy (Australia Parachute Federation Membership)

What's Extra

Weight Restrictions and Charges:

You MUST weigh less than 110kg in Airlie Beach. Any client weighing 95kg or more must be assessed by our Drop Zone Safety Officer on site to determine safety issues due to harness size restrictions and weather conditions.

95kg-104.9kg: Surcharge of $50 applies
105kg-110kg = $75
110kg and above = not permitted to take part in this activity.

Terms and Conditions

Important Information: 

All persons must be able to present their full ticket upon arrival at Skydive Australia office. This can be on your phone or a paper copy. Failure to present your ticket may result in a forfeit of your Skydive ticket (non-refundable).

All persons are subject to a Tandem Master assessment. All persons between 95kgs - 104kgs will incur a surcharge of $50.00 AUD (inclusive of GST). Those between 105kgs - 110kgs will incur a surcharge of $75.00 AUD (inclusive of GST). Those over 110kgs are not permitted to take part in this activity. All fees are to be paid directly to Skydive Australia upon check-in.

You MUST weigh less than 110kg in Airlie Beach. Any client weighing 95kg or more must be assessed by our Drop Zone Safety Officer on site to determine safety issues due to harness size restrictions and weather conditions.

95kg-104.9kg: Surcharge of $50 applies
105kg-110kg = $75
110kg and above = not permitted to take part in this activity.

Your Responsibilities:

Please advise us before booking if any passengers are under 18 years old to ensure this is the appropriate trip. 

You must reconfirm all booked tours prior to travel as specified on your voucher. If applicable, notes such as dietary requirements, pick-up locations and additional fees should also be confirmed at this time. Reconfirmations cannot be actioned through Sailing Whitsundays/Mr Travel, and must be done so directly through the Service Operator as specified on each ticket.

It is your responsibility to notify us of ticket discrepancies. Please read through the details on your voucher thoroughly to ensure all details such as passenger names, ages and dates of travel on vouchers are correct.

It is the responsibility of all passengers travelling to advise both your travel agent at the time of booking and vessel check-in agent before boarding of any medical conditions including food allergies you may suffer from.

You need to allow adequate time to check-in prior to the specified departure time. 

Prices/Extra Costs:

All prices are stated in Australian dollars and include GST. Surcharges over peak holiday seasons may apply. 

The Service Operator reserves the right to alter prices and extra costs. Extra costs may include EMC fees, Stingersuit/Wetsuit Hire, Luggage Storage, Insurance, Linen Hire, National Park Fees, Fuel Levies, Dietary Fees, etc. Bonds may also apply.

We will also endeavour to communicate these extra costs with you at the time of booking, and on your ticket. However, it is your responsibility to confirm which (if any) additional costs apply with each Service Operator upon reconfirming your trip.

Travel Risk/Insurance:

It should be noted that adventure travel involves risk. Whilst we make every effort to safeguard clients, we cannot be responsible for personal injury or loss due to the actions of our clients which are beyond our control. We highly recommend that all clients have travel insurance covering illness, injury, loss or damage to personal belongings and not being able to travel on the confirmed date of departure. You should also ensure your travel insurance will cover special circumstances including weather events preventing guests from travelling to their tour departure destination and cancelled flights due to unforeseen circumstances. 

Transfers:

The Service Operator reserves the right to limit courtesy transfers to select local accommodations. Private residences or Airbnb properties may be asked to meet at the closest confirmed location. Failure to meet at the specified pick-up location may be treated as “No Show”, for which the Client Cancellation Policy applies.

Merchant Fees:

Please be aware operators pass on credit card merchant fees so there is a non-refundable 1% surcharge for VISA and MASTERCARD card purchases.

Other: 

Terms and Conditions (including the Cancellation Policy) are subject to change. The most recent versions can be found online on the relevant product pages. 

All ticket/voucher reissues attract a $20 administration fee.

Open Date Vouchers / Gift Certificate:

Shipping Costs are in addition to the ticket price and will be added at check-out. Shipping costs are non-refundable and do not makeup part of the ticket value. 

E-Vouchers incur no shipping fees.

You have 5 years to use the value of the voucher. Seasonal Price Rises will apply if travelling outside the current seasons pricing. Vouchers can be exchanged for free up to the full value of the voucher excluding credit card fees and charges.

Cancellations

Client Cancellations:

No shows or client cancellations forfeit 100% of the total ticket price. Amendments to the skydive date or time can be made at no additional cost, as long as at least 24 hours notice is given. Any amendments made within 24 hours of the jump date, will be subject to a rebooking fee of $50. Name changes must be provided by email, however will not incur a fee.

Sailing Whitsundays are required to notify the operator of any cancellations within the specified cancellation period (24 hours). It is your responsibility to make sure you submit your cancellation request with adequate time, and during standard business hours (9am-5pm), to allow us to contact the tour provider.

To ensure the highest standards are maintained, the operator reserves the right to reschedule or alter a tandem skydive with no prior notification. These changes do not constitute a claim for a refund and include changes to type of aircraft used, drop zone, check in time, jump time, number of participants in a plane, altitude reached, duration of free fall and location. Providing customers with a 100% safe and amazing experience is the operators number one focus.

Cancellations or Changes by SA due to Weather: If a skydive is cancelled due to weather, SA will endeavour to rebook the jump on a suitable alternative date before leaving the drop zone. If this is not possible, a ‘limbo’ voucher will be issued to the customer to the value of the original skydive. A limbo voucher will remain valid for a period of 12 months from the original jump date. This voucher can be transferred to another SA location. Customers must pay any price difference if changing to an experience of a higher booking value including upgrading to a higher jump height, changing to a weekend and public holiday, changing products, packages or skydive locations. Customers will not be due a refund if changing to an experience of a lesser booking value.

It is compulsory that all cancellation requests are in writing and sent via email to admin@mr-travel.com. Cancellations attempted via online chat or phone will not be actioned.

Supplier Cancellations:

To ensure the highest standards are maintained, the operator reserves the right to reschedule or alter a tandem skydive with no prior notification. These changes do not constitute a claim for a refund and include changes to type of aircraft used, drop zone, check in time, jump time, number of participants in a plane, altitude reached, duration of free fall and location. Providing customers with a 100% safe and amazing experience is the operators number one focus.

If a skydive is cancelled due to weather, the operator will endeavour to rebook the jump on a suitable alternative date before leaving the drop zone. If this is not possible, a ‘limbo’ voucher will be issued to the customer to the value of the original skydive. A limbo voucher will remain valid for a period of 12 months from the original jump date. This voucher can be transferred to another Skydive Australia location. Customers must pay any price difference if changing to an experience of a higher booking value including upgrading to a higher jump height, changing to a weekend and public holiday, changing products, packages or skydive locations. Customers will not be due a refund if changing to an experience of a lesser booking value. 

In the unlikely event of your trip being cancelled or stood down, all guest communication is required to go through our Online Store via telephone or email. While there is a Sailing Whitsundays retail outlet located Airlie Beach, please be aware that they operate as a separate entity and are unable to access reservations made by the Mr Travel online department.

Refunds:

All refunds are in Australian Dollars and must be made to the card of payment. Sailing Whitsundays/Mr Travel is not liable for exchange rate fluctuations or fees, or any other merchant/bank fees associated with domestic and/or international transactions.

Where a full refund is applicable, there is the option to transfer the whole cost of the tour to another tour or “Credit” to avoid the administration fee. A transfer fee of $20 will apply.

You will be emailed confirmation once the refund has been processed. Once the refund has been processed, it may still take time for the banks to clear the amount. Please allow 7-10 business days for the funds to clear into Australian accounts and up to 21 business days for international accounts.

Accountability/Misconduct:

All Service Operators have the right to provide client feedback and to cancel bookings based off of feedback from other Service Operators. 

Please enjoy your travel experience in a kind and responsible manner.

Sailing Whitsundays/Mr Travel will treat this as any normal client cancellation and therefore the cancellation fees stated in the Client Cancellation Policy will apply.

Thank you for booking with our East-Coast travel experts here at Mr Travel/Sailing Whitsundays. If you would like any further advice, assistance in arranging accommodation, transfers or additional tours please get in touch.