Providence V Private Charter

Important Information:

The 50% deposit amount is required to secure the booking, with the remaining balance due prior to departure. Failure to pay the remaining balance before the due date stated on the voucher may result in termination of the charter (cancellation fees apply).

A Shark Shield antenna has been installed on this vessel. Anyone with a pacemaker, who is pregnant, or has a health condition could be affected by the electric field and should not use the device. Some examples of health conditions include:

• Heart disease
• A history of heart problems
• Peripheral vascular decease
• Stroke
• A history of fainting
• A history of epilepsy
• Lung disease

This device is attached to the vessel to protect guests while snorkeling. If you are unable to use this device, you will not be able to partake in this tour's snorkelling component. Please contact us before booking if you have any concerns.

Dietary Requirements:

Upon booking, guests select either a regular option (meat) or a vegetarian option for their meals. The only dietary requirement that can be catered for is vegetarian. Other dietary requirements cannot be catered for. If you have allergies, please enquire with our team about bringing your own food.

Cruise Ship Passengers:

If your cruise ship itinerary or departure times change within the cancellation policy of your vessel, we will do our best to assist you in finding other alternatives. However, in most cases we will not be able to issue any kind of refund. It is for this reason, that we strongly recommend you have travel insurance, as cruise ship schedules are known to change frequently.

Your Responsibilities:

 Please advise us before booking if any passengers are under 18 years old to ensure this is the appropriate trip. 

You must reconfirm all booked tours prior to travel as specified on your voucher. If applicable, notes such as dietary requirements, pick-up locations and additional fees should also be confirmed at this time. Reconfirmations cannot be actioned through Sailing Whitsundays/Mr Travel, and must be done so directly through the Service Operator as specified on each ticket.

It is your responsibility to notify us of ticket discrepancies. Please read through the details on your voucher thoroughly to ensure all details such as passenger names, ages and dates of travel on vouchers are correct.

It is the responsibility of all passengers travelling to advise both your travel agent at the time of booking and vessel check-in agent before boarding of any medical conditions including food allergies you may suffer from.

You need to allow adequate time to check-in prior to the specified departure time. 

Prices/Extra Costs:

All prices are stated in Australian dollars and include GST. Surcharges over peak holiday seasons may apply. 

The Service Operator reserves the right to alter prices and extra costs. Extra costs may include EMC fees, Stingersuit/Wetsuit Hire, Luggage Storage, Insurance, Linen Hire, National Park Fees, Fuel Levies, Dietary Fees, etc. Bonds may also apply.

We will also endeavour to communicate these extra costs with you at the time of booking, and on your ticket. However, it is your responsibility to confirm which (if any) additional costs apply with each Service Operator upon reconfirming your trip.

Travel Risk/Insurance:

It should be noted that adventure travel involves risk. Whilst we make every effort to safeguard clients, we cannot be responsible for personal injury or loss due to the actions of our clients which are beyond our control. We highly recommend that all clients have travel insurance covering illness, injury, loss or damage to personal belongings and not being able to travel on the confirmed date of departure. You should also ensure your travel insurance will cover special circumstances including weather events preventing guests from travelling to their tour departure destination and cancelled flights due to unforeseen circumstances. 

Transfers:

The Service Operator reserves the right to limit courtesy transfers to select local accommodations. Private residences or Airbnb properties may be asked to meet at the closest confirmed location. Failure to meet at the specified pick-up location may be treated as “No Show”, for which the Client Cancellation Policy applies.

Merchant Fees:

Please be aware operators pass on credit card merchant fees so there is a non-refundable 1% surcharge for VISA and MASTERCARD card purchases.

Other: 

Terms and Conditions (including the Cancellation Policy) are subject to change. The most recent versions can be found online on the relevant product pages. 

All ticket/voucher reissues attract a $20 administration fee.

Client Cancellations:

A 50% deposit is required for all private charters. All cancellations forfeit the non-refundable deposit. All balance payments are due 2 month prior to departure. Failure to pay the remaining balance before the scheduled date will result in termination of the charter and forfeit of the non-refundable deposit. Once the balance payment has been made, no shows and client cancellations within 60 days forfeit 100% of the full ticket price.

It is compulsory that all cancellation requests are in writing and sent via email to admin@mr-travel.com. Cancellations attempted via online chat or phone will not be actioned.

Supplier Cancellations:

The Service Operator reserves the right to alter prices, alter itineraries, apply a fuel surcharge, cancel departures, arrange alternative transport and vary itineraries and services if necessary.

All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at the discretion of the Service Operator. If the Service Operator has to cancel the trip or activity (prior to departure) and we cannot offer a suitable alternative, then a refund will be given minus a 20% administration fee and any associated card fees. We strongly recommend that you have travel insurance, especially during the wet season.

In the unlikely event of your trip being cancelled or stood down, all guest communication is required to go through our Online Store via telephone or email. While there is a Sailing Whitsundays retail outlet located Airlie Beach, please be aware that they operate as a separate entity and are unable to access reservations made by the Mr Travel online department.

Refunds:

All refunds are in Australian Dollars and must be made to the card of payment. Sailing Whitsundays/Mr Travel is not liable for exchange rate fluctuations or fees, or any other merchant/bank fees associated with domestic and/or international transactions.

Where a full refund is applicable, there is the option to transfer the whole cost of the tour to another tour or “Credit” to avoid the administration fee. A transfer fee of $20 will apply.

You will be emailed confirmation once the refund has been processed. Once the refund has been processed, it may still take time for the banks to clear the amount. Please allow 7-10 business days for the funds to clear into Australian accounts and up to 21 business days for international accounts.

Accountability/Misconduct:

All Service Operators have the right to provide client feedback and to cancel bookings based off of feedback from other Service Operators. 

Please enjoy your travel experience in a kind and responsible manner.

Sailing Whitsundays/Mr Travel will treat this as any normal client cancellation and therefore the cancellation fees stated in the Client Cancellation Policy will apply.

Thank you for booking with our East-Coast travel experts here at Mr Travel/Sailing Whitsundays. If you would like any further advice, assistance in arranging accommodation, transfers or additional tours please get in touch.

A refund in the event of cancellation is subject to both our Cancellation Policy and the terms of the supplier.

Our Terms & Conditions apply to this experience. Please review them before booking.