Mirage Whitsundays

What To Bring

• Present agent's "Paid in Full" voucher on check-in to the property
• Anything you may need for your Whitsunday holiday

What's Included

• Self-contained apartment, villa, or penthouse
• Flexible rate
• Free wifi
• Buffet breakfast
• Pool and gymnasium access
• Tour desk
• Daily complimentary shuttle to downtown Airlie Beach 
• On-site undercover parking
• Complimentary buggy transfer to room

What's Extra

• Transfers from Proserpine Airport & Ferry Terminal (Consider Airlie Beach Executive Services for this!)
• Spa treatments
• Any food or beverages purchased from the restaurant

Terms and Conditions

Important Information:

• All bookings may require a minimum stay of 2 or more nights. (Minimum 2 nights for low season, minimum 3 nights for main season, minimum 5 nights for high season)
• Amendments to bookings may only be requested up to 72 hours prior to your scheduled check in time.
• Amendments to Non-Refundable bookings are not permitted.
• Prices listed are for flexible bookings. 

Check In Information

Standard check-in time is 2.00pm. Mirage Whitsundays does not guarantee that a room will be ready before the check-in time. 
For a room to be guaranteed available before 2.00pm the previous’ night stay should be booked at the applicable rate
Photo identification along with credit card details will be required at the time of check-in.

Standard check-out time is 10.00am.
Late check-out can be requested at the best available rate after 10.00am and up until 15.00pm
For check-out after 15.00pm a full night’s accommodation will be charged
All charges that have not been settled in person at reception at the time of check out will be automatically be charged to the credit card provided at the time of check-in

Your Responsibilities:

Please advise us before booking if any passengers are under 18 years old to ensure this is the appropriate accommodation. 

You must reconfirm all booked accommodation prior to stay as specified on your voucher. If applicable, additional fees should also be confirmed at this time. Reconfirmations cannot be actioned through Sailing Whitsundays/Mr Travel, and must be done so directly through the Service Operator as specified on each ticket.

It is your responsibility to notify us of ticket discrepancies. Please read through the details on your voucher thoroughly to ensure all details such as passenger names, ages and dates of travel on vouchers are correct.

It is the responsibility of all passengers to advise both your travel agent at the time of booking and check-in agent before staying of any medical conditions including food allergies you may suffer from.

Prices/Extra Costs:

All prices are stated in Australian dollars and include GST. Surcharges over peak holiday seasons may apply. 

The Service Operator reserves the right to alter prices and extra costs. Bonds may also apply.

We will also endeavour to communicate these extra costs with you at the time of booking, and on your ticket. However, it is your responsibility to confirm which (if any) additional costs apply with each Service Operator upon reconfirming your trip.

Travel Risk/Insurance:

It should be noted that adventure travel involves risk. Whilst we make every effort to safeguard clients, we cannot be responsible for personal injury or loss due to the actions of our clients which are beyond our control. We highly recommend that all clients have travel insurance covering illness, injury, loss or damage to personal belongings and not being able to travel on the confirmed date of departure. You should also ensure your travel insurance will cover special circumstances including weather events preventing guests from travelling to their tour departure destination and cancelled flights due to unforeseen circumstances. 

Merchant Fees:

Please be aware operators pass on credit card merchant fees so there is a non-refundable 1% surcharge for VISA and MASTERCARD card purchases.

Other: 

Terms and Conditions (including the Cancellation Policy) are subject to change. The most recent versions can be found online on the relevant product pages. 

All ticket/voucher reissues attract a $20 administration fee.

Open Date Vouchers / Gift Certificate:

Shipping Costs are in addition to the ticket price and will be added at check-out. Shipping costs are non-refundable and do not makeup part of the ticket value. 

E-Vouchers incur no shipping fees.

You have 5 years to use the value of the voucher. Seasonal Price Rises will apply if travelling out the current seasons pricing. Vouchers can be exchanged for free up to the full value of the voucher excluding credit card fees and charges.

Cancellations

The right is reserved in the event of cancellation to charge the following fees: note subject to agreement.

• Low Season Bookings cancelled within 72 hours of arrival will incur a 100% cancellation fee.
• Main Season Bookings cancelled within 7 days of arrival will incur a 100% cancellation fee.
• High Season Bookings cancelled within 14 days of arrival will incur a 100% cancellation fee.

Non-refundable and flexible booking options available. 

For Non-Refundable Reservations, if you cancel your booking at any time after it is made, the deposit (money paid in advance) will not be reimbursed. Amendments to Non-Refundable bookings are not permitted.

For Standard Bookings which offer free cancellation, cancellation to a booking can be made up to 2-14 days prior to arrival without incurring cancellation fees depending on travel dates.

Bookings cancelled within 14 days of arrival will incur a 100% cancellation fee.

If deposit was paid by credit card, upon cancellation credit card fees of 1.98% for American Express will be charged on refund.

Client Cancellations: 

All cancellations forfeit the non-refundable deposit. No shows or client cancellations made within 21 days until check-in date forfeit 100% of the total ticket price.

Your credit card details will be passed on to the accommodation to secure your booking and withdraw the difference.

It is compulsory that all cancellation requests are in writing and sent via email to admin@mr-travel.com. Cancellations attempted via online chat or phone will not be actioned.

Refunds:

All refunds are in Australian Dollars and must be made to the card of payment. Sailing Whitsundays/Mr Travel is not liable for exchange rate fluctuations or fees, or any other merchant/bank fees associated with domestic and/or international transactions.

Where a full refund is applicable, there is the option to transfer the whole cost of the product to another product or “Credit” to avoid the administration fee. A transfer fee of $20 will apply.

You will be emailed confirmation once the refund has been processed. Once the refund has been processed, it may still take time for the banks to clear the amount. Please allow 7-10 business days for the funds to clear into Australian accounts and up to 21 business days for international accounts.

Accountability/Misconduct:

All Service Operators have the right to provide client feedback and to cancel bookings based off of feedback from other Service Operators. 

Please enjoy your travel experience in a kind and responsible manner.

Sailing Whitsundays/Mr Travel will treat this as any normal client cancellation and therefore the cancellation fees stated in the Client Cancellation Policy will apply.

Thank you for booking with our East-Coast travel experts here at Mr Travel/Sailing Whitsundays. If you would like any further advice, assistance in arranging accommodation, transfers or additional tours please get in touch.