Illusions

What To Bring

• Sunscreen
• Towel
• Hat
• Cash or credit card for extra purchases on board

What's Included

• Skipper
• Crew
• Lunch
• Snorkelling equipment
• All Marine Park fees

What's Extra

• $15.00 wetsuit hire if desired, stinger suits are free to use
• $5.00 transfers to/from select local accommodations
• Underwater cameras, chocolate bars, alcohol, stubbie holders, t-shirts and caps.
• All alcohol is to be purchased from the licensed bar onboard - NO BYO alcohol allowed on board.

Scuba Diving: 

Your safety in the water is our primary concern. To ensure your comfort and safety introductory divers must be 18 years or over, or 12 years and over with parental permission. Divers with certain medical conditions or over the age of 45 may require a Divers Medical Certificate. Certified divers must be 10 and over.

Please note there is a deposit if you pre-book your dives for the day of your tour. This deposit is non-refundable and does not guarantee diving during your tour. Dives are subject to change and are dependent on weather and conditions. 

Dive Medical Certificate: 

Please read the following questions carefully: If any of these conditions apply to you, you will require a Divers Medical Certificate before you can scuba dive.

• Do you currently have an ear infection?
• Do you have a history of ear disease, hearing loss or problems with balance?
• Do you have a history of ear or sinus surgery?
• Are you currently suffering from a cold, congestion, sinusitis or bronchitis?
• Do you have a history of respiratory problems, severe attack of hayfever or allergies, or lung disease?
• Have you had a collapsed lung (pneumothorax) or history of chest surgery?
• Do you have active asthma or history of asthma, emphysema or tuberculosis?
• Are you currently taking medication that carries a warning about any impairment of your physical or mental abilities?
• Do you have behavioral health problems or a nervous system disorder?
• Are you or could you be pregnant?
• Do you have a history of colostomy?
• Do you have a history of heart disease or heart attack, heart surgery or blood vessel surgery?
• Do you have a history of high blood pressure, angina, or take medication to control blood pressure?
• Are you over 45 and have a family history of heart attack or stroke?
• Do you have a history of bleeding or other blood disorders?
• Do you have a history of diabetes?
• Do you have a history of seizures, blackouts or fainting, convulsions or epilepsy or take medications to prevent them?
• Do you have a history of back, arm or leg problems following an injury, fracture or surgery?
• Do you have a history of fear of closed or open spaces or panic attacks (claustrophobia or agoraphobia)?
• Is your BMI more than 30 and waist circumference more than 102cm for males, or 88cm for females?

If any of these conditions apply to you, you will require a Divers Medical Certificate before you can scuba dive.

Please click here for a list of doctors who can provide this service.

Terms and Conditions

Your Responsibilities:

Please advise us before booking if any passengers are under 18 years old to ensure this is the appropriate trip. 

You must reconfirm all booked tours prior to travel as specified on your voucher. If applicable, notes such as dietary requirements, pick-up locations and additional fees should also be confirmed at this time. Reconfirmations cannot be actioned through Sailing Whitsundays/Mr Travel, and must be done so directly through the Service Operator as specified on each ticket.

It is your responsibility to notify us of ticket discrepancies. Please read through the details on your voucher thoroughly to ensure all details such as passenger names, ages and dates of travel on vouchers are correct.

It is the responsibility of all passengers travelling to advise both your travel agent at the time of booking and vessel check-in agent before boarding of any medical conditions including food allergies you may suffer from.

You need to allow adequate time to check-in prior to the specified departure time. 

Prices/Extra Costs:

All prices are stated in Australian dollars and include GST. Surcharges over peak holiday seasons may apply. 

The Service Operator reserves the right to alter prices and extra costs. Extra costs may include EMC fees, Stingersuit/Wetsuit Hire, Luggage Storage, Insurance, Linen Hire, National Park Fees, Fuel Levies, Dietary Fees, etc. Bonds may also apply.

We will also endeavour to communicate these extra costs with you at the time of booking, and on your ticket. However, it is your responsibility to confirm which (if any) additional costs apply with each Service Operator upon reconfirming your trip.

Scuba Diving: 

Your safety in the water is our primary concern. To ensure your comfort and safety introductory divers must be 18 years or over, or 12 years and over with parental permission. Divers with certain medical conditions or over the age of 45 may require a Divers Medical Certificate. Certified divers must be 10 and over.

Travel Risk/Insurance:

It should be noted that adventure travel involves risk. Whilst we make every effort to safeguard clients, we cannot be responsible for personal injury or loss due to the actions of our clients which are beyond our control. We highly recommend that all clients have travel insurance covering illness, injury, loss or damage to personal belongings and not being able to travel on the confirmed date of departure. You should also ensure your travel insurance will cover special circumstances including weather events preventing guests from travelling to their tour departure destination and cancelled flights due to unforeseen circumstances. 

Transfers:

The Service Operator reserves the right to limit courtesy transfers to select local accommodations. Private residences or Airbnb properties may be asked to meet at the closest confirmed location. Failure to meet at the specified pick-up location may be treated as “No Show”, for which the Client Cancellation Policy applies.

Merchant Fees:

Please be aware operators pass on credit card merchant fees so there is a non-refundable 1% surcharge for VISA and MASTERCARD card purchases.

Other: 

Terms and Conditions (including the Cancellation Policy) are subject to change. The most recent versions can be found online on the relevant product pages. 

All ticket/voucher reissues attract a $20 administration fee.

Open Date Vouchers / Gift Certificate:

Shipping Costs are in addition to the ticket price and will be added at check-out. Shipping costs are non-refundable and do not makeup part of the ticket value. 

E-Vouchers incur no shipping fees.

You have 5 years to use the value of the voucher. Seasonal Price Rises will apply if travelling out the current seasons pricing. Vouchers can be exchanged for free up to the full value of the voucher excluding credit card fees and charges.

Cancellations

Client Cancellations:

No shows or client cancellations made within 48 hours of departure forfeit 100% of the total ticket price. 

Sailing Whitsundays are required to notify the operator of any cancellations within the specified cancellation period (48 hours). It is your responsibility to make sure you submit your cancellation request with adequate time, and during standard business hours (9am-5pm), to allow us to contact the tour provider.

Transfers between tours can be made at the suppliers discretion, however, it should be noted that supplier fees may apply. Tour transfers also incur a $20 administration fee. 

It is compulsory that all cancellation requests are in writing and sent via email to admin@mr-travel.com. Cancellations attempted via online chat or phone will not be actioned.

Supplier Cancellations:

The Service Operator reserves the right to alter prices, alter itineraries, apply a fuel surcharge, cancel departures, arrange alternative transport and vary itineraries and services if necessary.

All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at the discretion of the Service Operator. If the Service Operator has to cancel the trip or activity (prior to departure) and we cannot offer a suitable alternative, then a refund will be given minus a 20% administration fee and any associated card fees. We strongly recommend that you have travel insurance, especially during the wet season.

In the unlikely event of your trip being cancelled or stood down, all guest communication is required to go through our Online Store via telephone or email. While there is a Sailing Whitsundays retail outlet located Airlie Beach, please be aware that they operate as a separate entity and are unable to access reservations made by the Mr Travel online department.

Refunds:

All refunds are in Australian Dollars and must be made to the card of payment. Sailing Whitsundays/Mr Travel is not liable for exchange rate fluctuations or fees, or any other merchant/bank fees associated with domestic and/or international transactions.

Where a full refund is applicable, there is the option to transfer the whole cost of the tour to another tour or “Credit” to avoid the administration fee. A transfer fee of $20 will apply.

You will be emailed confirmation once the refund has been processed. Once the refund has been processed, it may still take time for the banks to clear the amount. Please allow 7-10 business days for the funds to clear into Australian accounts and up to 21 business days for international accounts.

Accountability/Misconduct:

All Service Operators have the right to provide client feedback and to cancel bookings based off of feedback from other Service Operators. 

Please enjoy your travel experience in a kind and responsible manner.

Sailing Whitsundays/Mr Travel will treat this as any normal client cancellation and therefore the cancellation fees stated in the Client Cancellation Policy will apply.

Thank you for booking with our East-Coast travel experts here at Mr Travel/Sailing Whitsundays. If you would like any further advice, assistance in arranging accommodation, transfers or additional tours please get in touch.