Start your holiday off with a fun and friendly airport transfer!
- Quick and easy transfer from Proserpine Airport to Airlie Beach
- Personalised door-to-door service
- Both shuttle and private chauffeured services available
- Family owned and operated
Heart of Reef Shuttles operate 365 days a year, meeting every departing and arriving flight at Whitsunday Coast Airport (PPP). Their aim is to make everyone's stay in the Whitsundays a pleasant experience by taking away the stress of organising airport transfers. The vehicles are 13 seater micro vans, which are fully air-conditioned with trailers for luggage.
Heart of Reef Shuttle aim to provide each guest with an experience one they will never forget! Upon arrival to Whitsundays Coast Airport, your friendly driver will be waiting for you in the luggage collection area, holding a sign with your name on it. Your driver is also available to assist you with your luggage.
On the drive in from the airport, your fun and friendly drivers are happy to give a small commentary of the local area.
Heart of Reef Shuttles Features:
- Express service
- Door-to-door service
- Modern and clean transport
- Friendly and welcoming drivers
- Competitive prices and streamlined services
- Large luggage trailer
Heart of Reef Shuttles offer a comfortable, door to door transfer service stopping at all resorts, hotels, Airbnb and private addresses. Using a fully air-conditioned,13 seater buss means fewer stops; therefore getting you to your destination faster than any other service! Your return Airport Transfer back to Whitsunday Coast Airport (Proserpine) pick up times are set so you arrive at the airport well before check-in closes.
Heart of Reef Shuttles drivers are friendly and fun with years of experience and excellent knowledge of the Whitsundays. The staff pride themselves on great customer service and a safe, fun and, friendly atmosphere.
What To Bring
- Express service
- Pick up and drop off at all resorts, hotels, hostels, airbnb's, and private addresses.
- Meet all incoming and departing flights (PPP) 365 days a year.
- Airconditioned buses.
- Friendly staff
- Fast reliable friendly service.
- On time every time.
- The van is always fitted with a trailer so no need to worry about luggage storage.
Terms and Conditions
No Food and Drinks to be consumed on the bus.
Smoking and the consumption of Alcohol or illegal drugs is prohibited in the vehicles under Australian Federal and State Government Regulations.
Any passengers displaying violent, aggressive or disorderly behavior will not be permitted on the bus; any fares paid will be forfeited
We will not be held responsible for delays beyond our control; however, we will make every effort to overcome the problem and get you to your destination
Cancellations beyond our control due to unforeseen circumstances (road closures, flooding, natural disasters) will be re-booked at no extra charge
If your flight times have been altered, please advise us as soon as possible
Baggage is limited to two suitcases per person (standard luggage 1 bag per person not or two smaller items equivalent to a larger suitcase per person). Although we take very good care in handling and transporting luggage; we accept no responsibility for lost or damaged luggage; Personal and valuable items should be carried with you as hand luggage (computers and electronic equipment).
Please advise us before booking if any passengers are under 18 years old to ensure this is the appropriate trip.
You must reconfirm all booked tours prior to travel as specified on your voucher. If applicable, notes such as dietary requirements, pick-up locations and additional fees should also be confirmed at this time. Reconfirmations cannot be actioned through Sailing Whitsundays/Mr Travel, and must be done so directly through the Service Operator as specified on each ticket.
It is your responsibility to notify us of ticket discrepancies. Please read through the details on your voucher thoroughly to ensure all details such as passenger names, ages and dates of travel on vouchers are correct.
It is the responsibility of all passengers travelling to advise both your travel agent at the time of booking and vessel check-in agent before boarding of any medical conditions including food allergies you may suffer from.
You need to allow adequate time to check-in prior to the specified departure time.
All prices are stated in Australian dollars and include GST. Surcharges over peak holiday seasons may apply.
The Service Operator reserves the right to alter prices and extra costs. Extra costs may include Luggage Storage, Insurance, Fuel Levies etc. Bonds may also apply.
We will also endeavour to communicate these extra costs with you at the time of booking, and on your ticket. However, it is your responsibility to confirm which (if any) additional costs apply with each Service Operator upon reconfirming your trip.
It should be noted that adventure travel involves risk. Whilst we make every effort to safeguard clients, we cannot be responsible for personal injury or loss due to the actions of our clients which are beyond our control. We highly recommend that all clients have travel insurance covering illness, injury, loss or damage to personal belongings and not being able to travel on the confirmed date of departure. You should also ensure your travel insurance will cover special circumstances including weather events preventing guests from travelling to their tour departure destination and cancelled flights due to unforeseen circumstances.
The Service Operator reserves the right to limit courtesy transfers to select local accommodations. Private residences or Airbnb properties may be asked to meet at the closest confirmed location. Failure to meet at the specified pick-up location may be treated as “No Show”, for which the Client Cancellation Policy applies.
Please be aware operators pass on credit card merchant fees so there is a non-refundable 1% surcharge for VISA and MASTERCARD card purchases.
Terms and Conditions (including the Cancellation Policy) are subject to change. The most recent versions can be found online on the relevant product pages.
All ticket/voucher reissues attract a $20 administration fee.
All cancellations forfeit 25% of the recommended retail price (RRP) - not the discounted/sale price. No shows or client cancellations made within 72 hours of departure forfeit 100% of the total ticket price.
Transfers between tours can be made at the suppliers discretion, however, it should be noted that supplier fees may apply. Tour transfers also incur a $20 administration fee.
It is compulsory that all cancellation requests are in writing and sent via email to email@example.com. Cancellations attempted via online chat or phone will not be actioned.
The Service Operator reserves the right to alter prices, alter itineraries, apply a fuel surcharge, cancel departures, arrange alternative transport and vary itineraries and services if necessary.
All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at the discretion of the Service Operator. If the Service Operator has to cancel the trip or activity (prior to departure) and we cannot offer a suitable alternative, then a refund will be given minus a 20% administration fee and any associated card fees. We strongly recommend that you have travel insurance, especially during the wet season.
In the unlikely event of your trip being cancelled or stood down, all guest communication is required to go through our Online Store via telephone or email. While there is a Sailing Whitsundays retail outlet located Airlie Beach, please be aware that they operate as a separate entity and are unable to access reservations made by the Mr Travel online department.
All refunds are in Australian Dollars and must be made to the card of payment. Sailing Whitsundays/Mr Travel is not liable for exchange rate fluctuations or fees, or any other merchant/bank fees associated with domestic and/or international transactions.
Where a full refund is applicable, there is the option to transfer the whole cost of the tour to another tour or “Credit” to avoid the administration fee. A transfer fee of $20 will apply.
You will be emailed confirmation once the refund has been processed. Once the refund has been processed, it may still take time for the banks to clear the amount. Please allow 7-10 business days for the funds to clear into Australian accounts and up to 21 business days for international accounts.
All Service Operators have the right to provide client feedback and to cancel bookings based off of feedback from other Service Operators.
Please enjoy your travel experience in a kind and responsible manner.
Sailing Whitsundays/Mr Travel will treat this as any normal client cancellation and therefore the cancellation fees stated in the Client Cancellation Policy will apply.
Thank you for booking with our East-Coast travel experts here at Mr Travel/Sailing Whitsundays. If you would like any further advice, assistance in arranging accommodation, transfers or additional tours please get in touch.