Southern Cross Private Charter

What To Bring

• Swimmers
• Sunglasses
• Sunscreen
• Sun Hat
• Jumper (if weather is cool)
• Towel
• Camera
• Cash for drinks
• Guests may also bring their own snacks and water
• BYO Alcohol, no glass please

Excess luggage can be stored at our Airlie Beach Travel Shop in town. Located at 344 Shute Harbour Road, Airlie Beach, open from 7:00 am - 6:00 pm, seven days per week.

What's Included

• Morning Tea and Afternoon tea
• Lunch
• Snorkel equipment, mask, snorkel and wetsuit
• Marine and National Park Fees

What's Extra

• BYO alcohol (no glass). Soft drinks are available for purchase on board.
• Any dietary requirements (such as vegetarian, vegan, pescatarian, gluten-free diets and dairy/lactose-free) will need to pay a surcharge of $15 per person payable on check in. Kosher and Halal diets are unable to be catered for.
• Peak holiday periods (i.e. Christmas, Easter, New Years) may incur a surcharge. Please enquire at the time of booking. 

Public Holiday Surcharge:

A once-off fee of $20 per person (payable at check-in) applies to departures on ALL public holidays:

Between Easter Friday – Easter Monday inclusive. 
Anzac Day - 25th April
Labour Day - 2nd May
Queen's Birthday - 3rd October
Christmas - Between 26 - 28 December inclusive.
New Years - 1st January
Australia Day - 26th January

Terms and Conditions

Important Information:

The specified deposit amount is required to secure the booking, with the remaining balance due 2 months prior to departure. Failure to pay the remaining balance before the due date may result in termination of the charter (cancellation fees apply).

This is a water-based activity, for safety reasons ALL passengers must be able to swim and speak fluent English. 

Your Responsibilities:

Please advise us before booking if any passengers are under 18 years old to ensure this is the appropriate trip. 

You must reconfirm all booked tours prior to travel as specified on your voucher. If applicable, notes such as dietary requirements, pick-up locations and additional fees should also be confirmed at this time. Reconfirmations cannot be actioned through Sailing Whitsundays/Mr Travel, and must be done so directly through the Service Operator as specified on each ticket.

It is your responsibility to notify us of ticket discrepancies. Please read through the details on your voucher thoroughly to ensure all details such as passenger names, ages and dates of travel on vouchers are correct.

It is the responsibility of all passengers travelling to advise both your travel agent at the time of booking and vessel check-in agent before boarding of any medical conditions including food allergies you may suffer from.

You need to allow adequate time to check-in prior to the specified departure time. 

Prices/Extra Costs:

All prices are stated in Australian dollars and include GST. Surcharges over peak holiday seasons may apply. 

The Service Operator reserves the right to alter prices and extra costs. Extra costs may include EMC fees, Stingersuit/Wetsuit Hire, Luggage Storage, Insurance, Linen Hire, National Park Fees, Fuel Levies, Dietary Fees, etc. Bonds may also apply.

We will also endeavour to communicate these extra costs with you at the time of booking, and on your ticket. However, it is your responsibility to confirm which (if any) additional costs apply with each Service Operator upon reconfirming your trip.

Travel Risk/Insurance:

It should be noted that adventure travel involves risk. Whilst we make every effort to safeguard clients, we cannot be responsible for personal injury or loss due to the actions of our clients which are beyond our control. We highly recommend that all clients have travel insurance covering illness, injury, loss or damage to personal belongings and not being able to travel on the confirmed date of departure. You should also ensure your travel insurance will cover special circumstances including weather events preventing guests from travelling to their tour departure destination and cancelled flights due to unforeseen circumstances. 

Merchant Fees:

Please be aware operators pass on credit card merchant fees so there is a non-refundable 1% surcharge for VISA and MASTERCARD card purchases.

Other: 

Terms and Conditions (including the Cancellation Policy) are subject to change. The most recent versions can be found online on the relevant product pages. 

All ticket/voucher reissues attract a $20 administration fee.

Open Date Vouchers / Gift Certificate:

Shipping Costs are in addition to the ticket price and will be added at check-out. Shipping costs are non-refundable and do not makeup part of the ticket value. 

E-Vouchers incur no shipping fees.

You have 5 years to use the value of the voucher. Seasonal Price Rises will apply if travelling out the current seasons pricing. Vouchers can be exchanged for free up to the full value of the voucher excluding credit card fees and charges.

Cancellations

Client Cancellations:

All cancellations forfeit the non-refundable deposit. All balance payments are due 2 months prior to departure. Failure to pay the remaining balance before this scheduled date will result in termination of the charter and forfeit of the non-refundable deposit. Once the balance payment has been made, no shows and client cancellations made within 30 days of departure forfeit 100% of the full ticket price.

It is compulsory that all cancellation requests are in writing and sent via email to admin@mr-travel.com. Cancellations attempted via online chat or phone will not be actioned.

Supplier Cancellations:

The Service Operator reserves the right to alter prices, alter itineraries, apply a fuel surcharge, cancel departures, arrange alternative transport and vary itineraries and services if necessary.

All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at the discretion of the Service Operator. If the Service Operator has to cancel the trip or activity (prior to departure) and we cannot offer a suitable alternative, then a refund will be given minus a 20% administration fee and any associated card fees. We strongly recommend that you have travel insurance, especially during the wet season.

In the unlikely event of your trip being cancelled or stood down, all guest communication is required to go through our Online Store via telephone or email. While there is a Sailing Whitsundays retail outlet located Airlie Beach, please be aware that they operate as a separate entity and are unable to access reservations made by the Mr Travel online department.

Refunds:

All refunds are in Australian Dollars and must be made to the card of payment. Sailing Whitsundays/Mr Travel is not liable for exchange rate fluctuations or fees, or any other merchant/bank fees associated with domestic and/or international transactions.

Where a full refund is applicable, there is the option to transfer the whole cost of the tour to another tour or “Credit” to avoid the administration fee. A transfer fee of $20 will apply.

You will be emailed confirmation once the refund has been processed. Once the refund has been processed, it may still take time for the banks to clear the amount. Please allow 7-10 business days for the funds to clear into Australian accounts and up to 21 business days for international accounts.

Accountability/Misconduct:

All Service Operators have the right to provide client feedback and to cancel bookings based off of feedback from other Service Operators. 

Please enjoy your travel experience in a kind and responsible manner.

Sailing Whitsundays/Mr Travel will treat this as any normal client cancellation and therefore the cancellation fees stated in the Client Cancellation Policy will apply.

Thank you for booking with our East-Coast travel experts here at Mr Travel/Sailing Whitsundays. If you would like any further advice, assistance in arranging accommodation, transfers or additional tours please get in touch.