What To Bring
Please bring only a small soft bag (no suitcases or bags with wheels allowed) with:
- Comfortable clothing
- Comfortable walking shoes
- Swimwear
- Beach towel
- Shower towel
- Sun protection (hat, sunscreen, sunglasses etc.)
- Insect repellent
- Refillable water bottle
- Toiletries (toothbrush, toothpaste, soap)
- Warm pullover for the evenings (seasonal)
- Cash for onboard purchases (refer to "What's Extra")
- Your own dive gear if not hiring (weight belts provided)
Excess luggage can be stored at our Airlie Beach Travel Shop in town for an extra cost. Located at 344 Shute Harbour Road, Airlie Beach, open from 9:00 am - 6:00 pm, seven days per week.
Important Notes:
- Kiana is a licensed vessel therefore you are not allowed to bring your own alcohol.
- There are no credit card facilities onboard. Please bring cash (AUD) if you wish to purchase any extras.
What's Included
- Professional crew (skipper, dive instructor, host/deckhand)
- Tea and coffee
- Tap water (you can refill your drink/water bottle)
- Snorkelling equipment
- Wetsuit or stinger suit hire
- Fins
- Weight belts
- Scuba tanks and refills
- Fresh bed linen & towels
- All taxes and marine park fees
- Fresh meals and snacks
- All reef dives
Important Notes:
- Breakfast is not included on the day of departure. Please eat before you arrive.
- Kiana is a licensed vessel therefore you are not allowed to bring your own alcohol.
What's Extra
Dive Hire Gear
- Reg, Alt & Gauges = $15/day
- BCD = $10/day
- Computer = $10/day
- Torch/Tank Light = $10/day
PADI Advanced Dive Course
If divers want to undertake the PADI Advanced Diving Course while aboard Kiana, an additional charge of $260 is required for the course and certification.
Please notify us upon booking if you would like to do this course.
Licensed Bar
Consumption from the onboard bar is optional. Beverage pricing is as follows:
- Bottled water = $3
- Soft drinks = $3
- Can of beer = $5
- Piccolo (187ml) of wine = $6
- Bottle (750ml) of champagne = $25
These prices are subject to change and are to be used as a guide only. Please bring cash (AUD) as there are no credit card facilities onboard.
Dietary Requirements
If you have any dietary requirements (gluten-free, celiac, lactose-free, dairy-free or fad diets), there will be a fee of $20 per person to cater towards those needs.
Please let us know at the time of booking if you have any requirements.
Scuba Diving
Certified Divers
Proof of certification required. Crew may want to see log book.
Medical Declaration
All certified divers will be required to complete a medical declaration asserting that they are fit to
dive. Notwithstanding the medical declaration, the Kiana crew may disallow a passenger from diving
if they believe the person is not in a fit state (eg. high BMI, age, physical condition).
A copy of the Kiana certified diver medical declaration is attached below.
Dive Medical Certificate
Kiana policy is that a current (less than 12 months old) dive medical is required for certified divers
over 60 years of age, or answer yes to any of the questions on the medical declaration. The dive
medical should be to Australian Standard AS 4005.1 (see http://www.divemedicals.com.au/ for more
information).
Orientation Dive
The PADI standard for a multiday dive trip is that the first dive is an orientation dive to allow the dive
crew to assess each diver’s ability. On Kiana the orientation dive is at the Bait Reef on the first
afternoon, followed by a night dive in the same familiar area.
Dive Plan
All divers must have a Diving computer
Each dive will be planned by the Kiana dive crew and all divers are required to adhere to the
plan. Dives are planned allowing for at least 1 hour surface interval between dives.
No diver is to go under a minimum of 10 minutes no decompression time and Decompression diving
is not allowed on Kiana.
Kiana policy dictates for ALL dives:
• The maximum dive time is 60 minutes
• The maximum depth is 18 meters, for Open water divers and a vessel limit of 30 meters for
Advanced Divers/ Deep Diver certification.
The actual dive plan may dictate a duration and/or depth less than these maximums.
If the dive depth is exceeded it may result in the person not being permitted to dive again.
All dives are done strictly within the guidelines of the Recreational Diving Code of Practice issued by
the Queensland Government and by PADI standards.
Any Diver who is a risk to themselves, others or the environment, may be banned from further
diving at the Captain’s or Dive Supervisors discretion.
Terms and Conditions
Important Information
- Scuba diving is optional and are age and medical status dependent. Each passenger must have a clear understanding of safety directions and instructions given in English by the crew and be able to complete the required safety forms in English.
- A passenger is only able to participate in water activities if they have a level of swimming experience. If a passenger is unable to swim they will still be able to participate in the sailing trip, but will not but able to participate in water activities such as snorkelling.
- In order to meet our minimum safety standards, passengers must be able to exit the vessel unassisted in the unlikely case of an emergency. If you have any questions please do not hesitate to ask us.
- Any passengers wanting to dive must be certified. Please let staff know if you are interested in undertaking the PADI advanced diving course during your time on Kiana, for an extra cost of $260 (a basic dive certification is required to undertake the PADI Advanced course).
Your Responsibilities:
Please advise us before booking if any passengers are under 18 years old to ensure this is the appropriate trip.
You must reconfirm all booked tours prior to travel as specified on your voucher. If applicable, notes such as dietary requirements, pick-up locations and additional fees should also be confirmed at this time. Reconfirmations cannot be actioned through Sailing Whitsundays/Mr Travel, and must be done so directly through the Service Operator as specified on each ticket.
It is your responsibility to notify us of ticket discrepancies. Please read through the details on your voucher thoroughly to ensure all details such as passenger names, ages and dates of travel on vouchers are correct.
It is the responsibility of all passengers travelling to advise both your travel agent at the time of booking and the vessel check-in agent before boarding of any medical conditions including food allergies you may suffer from.
You need to allow adequate time to check in prior to the specified departure time.
Scuba Diving:
Your safety in the water is our primary concern. Scuba dives are subject to weather, other conditions and the dive instructors discretion. To ensure your comfort and safety divers must be over the age of 18 years or 12 years with parental consent (conditions permitting). Divers with certain medical conditions will require a Divers Medical Certificate. Divers over the age of 45 years will also require a Divers Medical Certificate.
Certified divers must be able to show their certification card and photo identification.
Prices/Extra Costs:
All prices are stated in Australian dollars and include GST. Surcharges over peak holiday seasons may apply.
The Service Operator reserves the right to alter prices and extra costs. Extra costs may include EMC fees, Stingersuit/Wetsuit Hire, Luggage Storage, Insurance, Linen Hire, National Park Fees, Fuel Levies, Dietary Fees, etc. Bonds may also apply.
We will also endeavour to communicate these extra costs with you at the time of booking, and on your ticket. However, it is your responsibility to confirm which (if any) additional costs apply with each Service Operator upon reconfirming your trip.
Travel Risk/Insurance:
It should be noted that adventure travel involves risk. Whilst we make every effort to safeguard clients, we cannot be responsible for personal injury or loss due to the actions of our clients which are beyond our control. We highly recommend that all clients have travel insurance covering illness, injury, loss or damage to personal belongings and not being able to travel on the confirmed date of departure. You should also ensure your travel insurance will cover special circumstances including weather events preventing guests from travelling to their tour departure destination and cancelled flights due to unforeseen circumstances.
Merchant Fees:
Please be aware operators pass on credit card merchant fees so there is a non-refundable 1% surcharge for VISA and MASTERCARD card purchases.
Other:
Terms and Conditions (including the Cancellation Policy) are subject to change. The most recent versions can be found online on the relevant product pages.
All ticket/voucher reissues attract a $20 administration fee.
Open Date Vouchers / Gift Certificate:
Shipping Costs are in addition to the ticket price and will be added at check-out. Shipping costs are non-refundable and do not makeup part of the ticket value.
E-Vouchers incur no shipping fees.
You have 5 years to use the value of the voucher. Seasonal Price Rises will apply if travelling out the current seasons pricing. Vouchers can be exchanged for free up to the full value of the voucher excluding credit card fees and charges.
Cancellations
Client Cancellations:
All cancellations forfeit 25% of the recommended retail price (RRP) - not the discounted/sale price. No shows or client cancellations made within 30 days of departure forfeit 100% of the total ticket price.
Transfers between tours can be made at the suppliers discretion, however, it should be noted that supplier fees may apply. Tour transfers also incur a $20 administration fee.
It is compulsory that all cancellation requests are in writing and sent via email to admin@mr-travel.com. Cancellations attempted via online chat or phone will not be actioned.
Supplier Cancellations:
The Service Operator reserves the right to alter prices, alter itineraries, apply a fuel surcharge, cancel departures, arrange alternative transport and vary itineraries and services if necessary.
All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at the discretion of the Service Operator. If the Service Operator has to cancel the trip or activity (prior to departure) and we cannot offer a suitable alternative, then a refund will be given minus a 20% administration fee and any associated card fees. We strongly recommend that you have travel insurance, especially during the wet season.
In the unlikely event of your trip being cancelled or stood down, all guest communication is required to go through our Online Store via telephone or email. While there is a Sailing Whitsundays retail outlet located Airlie Beach, please be aware that they operate as a separate entity and are unable to access reservations made by the Mr Travel online department.
Refunds:
All refunds are in Australian Dollars and must be made to the card of payment. Sailing Whitsundays/Mr Travel is not liable for exchange rate fluctuations or fees, or any other merchant/bank fees associated with domestic and/or international transactions.
Where a full refund is applicable, there is the option to transfer the whole cost of the tour to another tour or “Credit” to avoid the administration fee. A transfer fee of $20 will apply.
You will be emailed confirmation once the refund has been processed. Once the refund has been processed, it may still take time for the banks to clear the amount. Please allow 7-10 business days for the funds to clear into Australian accounts and up to 21 business days for international accounts.
Accountability/Misconduct:
All Service Operators have the right to provide client feedback and to cancel bookings based off of feedback from other Service Operators.
Please enjoy your travel experience in a kind and responsible manner.
Sailing Whitsundays/Mr Travel will treat this as any normal client cancellation and therefore the cancellation fees stated in the Client Cancellation Policy will apply.
Thank you for booking with our East-Coast travel experts here at Mr Travel/Sailing Whitsundays. If you would like any further advice, assistance in arranging accommodation, transfers or additional tours please get in touch.
