Elysian Retreat

What To Bring

• Due to the limited accessibility of this secluded island resort, guests are restricted to one medium bag or suitcase. You can organize excess luggage storage with our reservations team. 

What's Included

• Your own private beachfront villa
• Choose a standard oceanfront villa, one with an outdoor rain shower, or one with a private plunge pool
• High-quality, luxury amenities 
• Eco-friendly toiletries including reef-safe sunscreen and insect repellant
• Breakfast, lunch, sunset canapes, and dinner
• Non-alcoholic drinks
• Mineral pool access
• 5-star service
• Wifi in the restaurant area
• Daily yoga classes
• Unlimited use of snorkel gear, paddleboards, kayaks
• Stinger suits during the summer months

What's Extra

• Spa treatments
• Alcoholic beverages
• Boat and helicopter tours or private charters
• Transfers to and from the island - can be added at check out
  • Boat transfers $300 one way
  • Helicopter transfers $695 one way - subject to weight restrictions
• Luggage storage ($350, must be booked 14 days prior to departure)

Please note that prices may fluctuate based on availability and peak travel periods. Some dates may require minimum night stays. 

Terms and Conditions

Important Information:

• Only suitable for guests aged 16 and over
• Elysian Retreat is a licensed property, so BYO is not allowed. 
• Helicopter transfers are suitable to weight restrictions. 
• Boat transfers are subject to tides and weather conditions and may not be available for your travel dates. 
• There is limited Telstra mobile phone reception and wifi
• Upon booking a security deposit of $250 per villa booking is required.
• Pricing is subject to change and availability may be limited during special events or peak periods.
  
• Travel insurance is highly recommended and advised for all travelers.
  

Your Responsibilities:

Please advise us before booking if any passengers are under 18 years old to ensure this is the appropriate accommodation. 

You must reconfirm all booked accommodation prior to stay as specified on your voucher. If applicable, additional fees should also be confirmed at this time. Reconfirmations cannot be actioned through Sailing Whitsundays/Mr Travel, and must be done so directly through the Service Operator as specified on each ticket.

It is your responsibility to notify us of ticket discrepancies. Please read through the details on your voucher thoroughly to ensure all details such as passenger names, ages and dates of travel on vouchers are correct.

It is the responsibility of all passengers to advise both your travel agent at the time of booking and check-in agent before staying of any medical conditions including food allergies you may suffer from.

Prices/Extra Costs:

All prices are stated in Australian dollars and include GST. Surcharges over peak holiday seasons may apply. 

The Service Operator reserves the right to alter prices and extra costs. Bonds may also apply.

We will also endeavour to communicate these extra costs with you at the time of booking, and on your ticket. However, it is your responsibility to confirm which (if any) additional costs apply with each Service Operator upon reconfirming your trip.

Travel Risk/Insurance:

It should be noted that adventure travel involves risk. Whilst we make every effort to safeguard clients, we cannot be responsible for personal injury or loss due to the actions of our clients which are beyond our control. We highly recommend that all clients have travel insurance covering illness, injury, loss or damage to personal belongings and not being able to travel on the confirmed date of departure. You should also ensure your travel insurance will cover special circumstances including weather events preventing guests from travelling to their tour departure destination and cancelled flights due to unforeseen circumstances. 

Merchant Fees:

Please be aware operators pass on credit card merchant fees so there is a non-refundable 1% surcharge for VISA and MASTERCARD card purchases.

Other: 

Terms and Conditions (including the Cancellation Policy) are subject to change. The most recent versions can be found online on the relevant product pages. 

All ticket/voucher reissues attract a $20 administration fee.

Open Date Vouchers / Gift Certificate:

Shipping Costs are in addition to the ticket price and will be added at check-out. Shipping costs are non-refundable and do not makeup part of the ticket value. 

E-Vouchers incur no shipping fees.

You have 5 years to use the value of the voucher. Seasonal Price Rises will apply if travelling out the current seasons pricing. Vouchers can be exchanged for free up to the full value of the voucher excluding credit card fees and charges.

Cancellations

Elysian Retreat:
There is no charge to cancel a reservation between booking and 14 days prior to arrival. Cancellations within 14 days prior to arrival will be charged 100% of the stay. Failure to arrive/no show will be charged at 100% of the stay. A stricter policy will apply for group bookings. Cancellations need to be made in writing to stay@elysianretreat.com.au.

Transfer Cancellation Policy
Cancellations with more than 48 hours notice will receive a refund on transfers.

Client Cancellations: 

All cancellations forfeit 50% of the recommended retail price (RRP) - not the discounted/sale price. No shows or client cancellations made within 21 days until check-in date forfeit 100% of the total ticket price. 

Your credit card details will be passed on to the accommodation to secure your booking and withdraw the difference.

It is compulsory that all cancellation requests are in writing and sent via email to admin@mr-travel.com. Cancellations attempted via online chat or phone will not be actioned.

Supplier Cancellations:

All departures and itineraries are subject to weather. Products may be changed or cancelled for any reason at the discretion of the Service Operator. If the Service Operator has to cancel the activity and we cannot offer a suitable alternative, then a refund will be given minus a 20% administration fee and any associated card fees. We strongly recommend that you have travel insurance, especially during the wet season.

In the unlikely event of accommodation being cancelled, all guest communication is required to go through our Online Store via telephone or email. While there is a Sailing Whitsundays retail outlet located Airlie Beach, please be aware that they operate as a separate entity and are unable to access reservations made by the Mr Travel online department.

Refunds:

All refunds are in Australian Dollars and must be made to the card of payment. Sailing Whitsundays/Mr Travel is not liable for exchange rate fluctuations or fees, or any other merchant/bank fees associated with domestic and/or international transactions.

Where a full refund is applicable, there is the option to transfer the whole cost of the product to another product or “Credit” to avoid the administration fee. A transfer fee of $20 will apply.

You will be emailed confirmation once the refund has been processed. Once the refund has been processed, it may still take time for the banks to clear the amount. Please allow 7-10 business days for the funds to clear into Australian accounts and up to 21 business days for international accounts.

Accountability/Misconduct:

All Service Operators have the right to provide client feedback and to cancel bookings based off of feedback from other Service Operators. 

Please enjoy your travel experience in a kind and responsible manner.

Sailing Whitsundays/Mr Travel will treat this as any normal client cancellation and therefore the cancellation fees stated in the Client Cancellation Policy will apply.

Thank you for booking with our East-Coast travel experts here at Mr Travel/Sailing Whitsundays. If you would like any further advice, assistance in arranging accommodation, transfers or additional tours please get in touch.